×

Victoire loves ya!

Shipping & Returns

If something you've ordered from us online isn't quite right, we happily offer refunds, including all sale merchandise. Simply email us to notify us of the issue within 1 week of receiving the item, ship it back to us with tags attached, and send us the tracking number of the returned parcel within 10 days of initially receiving the package.

If you are exchanging your return for another size or store credit, we are more than happy to send you a pre-paid shipping label to send it back to us (Canadian orders only). If you are returning your order for a refund, we ask that you cover the cost of shipping the item back to us. Once we receive the return we will issue the store credit or refund. Refunds should show up in your account in 3-5 business days.

Items purchased in store however are not eligible for refunds as there has been the opportunity to touch, feel and try on the garment. We are happy to accept returns for exchange or store credit within 14 days of purchase with receipt and tags attached.

If shipping items back to us from the U.S., please use the U.S Postal Service and select "Returned Goods".

We also offer refunds on all merchandise damaged in the post, although we will do everything in our power to ensure your item is packaged properly to arrive safely. If you do receive a package with a damaged item please take a photo of both the damaged item and the damaged packaging it came in. This is necessary to make the insurance claim.

Please feel free to email us with ANY questions, we're here to help!