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Shipping & Returns

Shipping Times:

We ship out packages multiple times a week, usually within 3 business days. On rare occasions shipments may take longer than 3 days to ship out, but you will be notified by email if that is the case. We ship out from our Ottawa and Toronto shops. We always provide tracking information as soon as the order is shipped. 

We do our best to estimate the shipping times, but sometimes the package can be held up by customs while entering the destination country, therefore these are approximate shipping times, but pretty darn close:

Within Canada:
Official stance of the post office: 2 weeks or less
In our experience: 1-2 days for Ontario/Quebec
Usually around 1 week for anything further

USA:
Official stance of the post office: 3 weeks or less
In our experience: 1-2 weeks for East Coast & Central, 2-3 weeks for West Coast

All international orders may be subject to taxes and duties. These fees are charged by your government and are entirely separate from any shipping fees.
**Please note, packages CAN be delayed by customs, which unfortunately is out of our control. This is a rare occasion, but it can happen.**

International:
Official stance of the post office: 2-6 weeks
In our experience: UK packages are the fastest to arrive, usually arriving in about 1 week. Australia is the longest, taking up to 8 weeks, but usually around 4. Delivery to many countries depends on the host country's postal system, and can vary greatly within the 2-8 week time frame.

All international orders may be subject to taxes and duties. These fees are charged by your government and are entirely separate from any shipping fees.
**Please note, packages CAN be delayed by customs, which unfortunately is not in our control. This is a rare occasion, but it can happen.**

If you need something fast, fast, fast there are always other options, just shoot us a message and we'll figure something out.

Refunds & Exchanges:

If something you've ordered isn't quite right, we happily offer refunds, including on Sale merchandise. Simply email us to notify us of the issue within 1 week of receiving the item, ship it back to us with tags attached, and once received we will issue the refund. We cannot refund shipping fees however.

If shipping items back to us from the U.S., please use the U.S Postal Service.

We also offer refunds on all merchandise damaged in the post, although we will do everything in our power to ensure your item is packaged properly to arrive safely. If you do receive a package with a damaged item please take a photo of both the damaged item and the damaged packaging it came in. This is necessary to make the insurance claim.

Please feel free to email us with ANY questions, we're here to help!

Frequently Asked Questions:



I keep trying to add an item to my cart but nothing is happening. What's going on?

A: Sometimes this happens when a size or product is no longer in stock but it has not been taken out of our system yet. We are working really hard to be on top of this as soon as something sells out, however we are a small team and sometimes it doesn't get done right away. Just shoot us an email and we will check our stock to see if we still have your size! If we don't, we can always try reordering it for you.

I'm unsure about what size I wear in some of your lines or have a fit question, how do I find this info?

A:We try to list size charts unique to each of our designers, but if you are ever unsure just send us an email and we are happy to offer our advice! We can take the measurements/try it on/give our estimate of the best size for you to quell any worry you have!

Can I purchase something online and pick it up at one of your locations?

A: Yes! Select "In Store Pick-Up" at Checkout and choose your most convenient location. It will be transferred there for you and we will notify you when it arrives! Shipping is always free for this option.

I saw something on your Instagram, but I can't find it online. How can I buy it?

A: We don't always have time to shoot "proper" pictures of everything we have in-store for the webstore. But if something you saw on Instagram is piquing your interest, send us an email and we'll send ya more pictures or answer any questions you have!

Something I just ordered yesterday at full price is now on sale! Can I get the sale price?

Yes! If this occurs, shoot us an email, and we'll issue you the price difference in store credit, as long as:

* Your order was placed within 5 days of the item(s) going on sale.

* You purchased the item(s) at the original price. We cannot offer further markdowns on sale merchandise.

Our prices are in CND Dollars.